Privacy Policy

Last updated 13/11/2026

This policy explains how Rest-A-Sured Security (“we”, “us”, “our”) collects, uses, shares and protects personal information. We are a WA security business (WA Security Licence No. 09458) based at 5/1 Irwin Rd, Wangara WA 6065.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What we collect

When you ask for a quote or contact us (through a form on this website, by phone or by email), we collect the details you give us. Our website forms ask for your name, phone number, email address, suburb or postcode, what you need help with and, on some forms, how you heard about us.

When you become a customer, we collect the information we need to quote, install, service and monitor your security system. Depending on the job, this may include the property address, details of the system and equipment, the people you nominate as contacts for your system, and billing details.

When you apply for a job with us, we collect the details you send us, such as your contact details, resume, work history, licences and referees.

When you use this website, Google Analytics collects information about how the site is used (see section 5).

We do not ask for sensitive information, such as health information. Please do not include it in an enquiry.

2. How we collect it

We collect personal information directly from you: through our website forms, by phone, by email, in person and through the paperwork for your job. Sometimes we receive it from someone acting for you, such as a property manager or strata manager, or from the person who nominated you as a contact for their system.

3. Why we use it

We use personal information to:

  • reply to your enquiry and prepare a quote;
  • install, service, repair and monitor your security system, and provide the services you ask for;
  • contact you, or the people you have nominated, about your system, an alarm event, a service visit or your account;
  • invoice you and keep business records;
  • consider job applications;
  • understand how our website is used so we can improve it;
  • meet our legal obligations.

We use personal information for these purposes, for a related purpose you would reasonably expect, or where the law requires or allows it.

4. Who we share it with

We share personal information only as needed for the purposes above, with:

  • the monitoring station that monitors your system, if your system is monitored, so it can respond to alarm events and contact you or your nominated contacts;
  • contractors who help deliver a service you have asked for, such as guard response to an alarm;
  • equipment suppliers and manufacturers, where needed for a product or warranty;
  • providers of the IT, email, website hosting and business software we use to run our business;
  • Enkindle Group, which builds and manages this website and its analytics and receives a copy of enquiries sent through our website forms;
  • police, emergency services, regulators or others where the law requires or allows it.

5. Cookies and website analytics

This website uses Google Analytics, a service provided by Google. It uses cookies to collect information such as the pages you visit, how long you stay, the type of device and browser you use, your approximate location (based on your IP address), and whether you click to call, click to email or send an enquiry form. We use this information in a combined form to understand how the site is used. It does not give us your name or contact details.

You can block or delete cookies in your browser settings, or opt out of Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout. The website still works if you do.

At the date of this policy, this website does not use advertising or social media tracking pixels.

6. Information stored or processed overseas

Some of the service providers we use may store or process information outside Australia. For example, Google Analytics data is processed by Google, including in the United States. Where we use providers outside Australia, we take reasonable steps to make sure they handle the information in a way that is consistent with the Australian Privacy Principles.

7. Information from your security system

The information on your security system, such as camera footage and alarm events, belongs to you. We or the monitoring station may access it when that is part of a service you have asked for or agreed to, for example to set up, service or fix your system, or to respond to an alarm event as part of a monitoring service.

8. How we protect it

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. When we no longer need personal information for any purpose allowed by law, we take reasonable steps to destroy it or remove anything that identifies you.

9. Marketing

If we send you marketing emails or SMS, we will only do so with your consent or where the law otherwise allows, and every message will tell you how to unsubscribe. You can also ask us to stop at any time using the contact details below.

10. Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us (section 12). We may need to confirm your identity first. We aim to respond within 30 days. If we cannot give you access or make a correction, we will tell you why in writing.

11. Complaints

If you think we have mishandled your personal information, please contact us first (section 12) and tell us what happened. We aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Contact us

Email: service@restasured.com.au
Phone: 08 9309 9500 (Monday to Friday, 8am to 4pm)
Post: 5/1 Irwin Rd, Wangara WA 6065

13. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.