24/7 Security Monitoring Perth: Alarm and CCTV Back to Base
Round the clock alarm and CCTV monitoring for Perth businesses, homes and strata, backed by the largest independently owned grade 1 monitoring station in WA.
Rest-A-Sured Security provides 24 hour monitoring Perth businesses, homes and strata complexes rely on, backed by the largest independently owned grade 1 monitoring station in Western Australia. We are WA owned and operated, based in Wangara, founded in 1998 and hold security licence 09458. Every signal from your alarm panel is received, verified and actioned by a control room staffed around the clock, every day of the year, and where CCTV is linked to the alarm our operators can look at the cameras before deciding how to respond.
That last part is the difference between a monitored alarm and a siren. A confirmed break-in gets the right response straight away. A false trigger does not tie up emergency services or pull you out of bed at 2am.
We monitor systems we installed and systems we did not. If another provider put your alarm in, we can assess the panel you already have and connect it to a monitoring path that suits the site, rather than selling you a replacement you do not need.
Commercial Security Monitoring for Perth Businesses
Most of what we monitor is commercial. Warehouses and industrial yards, retail tenancies, offices, strata-commercial buildings and construction sites across the Perth metro area, plus sites well into regional WA. Business 24 hour security in Perth is a different problem from a house: larger sites, more entry points, irregular hours, and a false alarm at 2am costs somebody a call-out.
Zones You Can Tell Apart
Multiple zones and multiple buildings on one account, so a warehouse, its office and its yard report separately and you know which one tripped.
After-Hours Schedules
Arming schedules so the system knows the difference between a late shift and an intrusion, instead of calling you every time somebody works back.
Open and Close Reporting
You see when the site was armed and disarmed, and by which code. For a lot of business owners this is the feature they end up using most.
Escalation Lists
The control room works through the right people in the right order, rather than ringing one number and giving up.
Access Control and CCTV Integration
An alarm event can be tied back to who badged in and what the cameras saw, so you get the story rather than a timestamp.
If you already run access control or CCTV with another provider, we can usually bring the alarm onto monitoring without disturbing the rest of it. See our full range of commercial security systems.
24/7 Alarm Monitoring, Back to Base
24/7 Monitored Alarm Response
Every alarm signal, from a triggered zone to a low battery warning, is received and verified by our grade 1 monitoring station. Genuine alerts are actioned immediately, including contacting emergency services where required.
CCTV Video Verification
When your alarm is activated, our control room can check the CCTV cameras associated with it to verify the alarm before responding. A confirmed break-in gets the right response, and a false trigger does not tie up emergency services.
Back to Base Monitoring
Signals route straight back to our monitoring station over GPRS and GSM wireless, so your alarm has a monitored path that does not depend on a fixed phone line.
24/7 CCTV Monitoring and Remote Video Surveillance
Cameras nobody is watching are a record of what happened. Monitored cameras are a chance to stop it while it is happening.
Our CCTV monitoring service links your cameras to the same 24/7 control room that handles your alarm signals. There are two ways it is normally set up, and most sites use the first.
Alarm-verified CCTV. Cameras are tied to the alarm zones. When a zone trips, the operator pulls up the cameras covering it and confirms what actually caused it before responding. This is the single biggest reduction in false call-outs available to a commercial site.
Scheduled monitoring. For higher-risk sites, or sites empty for long stretches, cameras can be monitored on a schedule rather than only on alarm. Construction sites, yards holding plant and machinery, and premises with a history of trespass are the usual candidates.
Either way, the outsourced part is the watching. Related: CCTV installation in Perth and strata CCTV.
Alarm Monitoring for Perth Homes
For a home, monitoring is what makes an alarm worth having when the house is empty. Someone is watching while you are at work, away for a weekend or overseas, and a triggered alarm reaches a control room rather than an empty street.
Residential monitoring covers the same fundamentals as commercial: verified response, fault reporting, and an escalation list of your nominated contacts.
We monitor across the Perth metro area and well beyond it, through the South West and regional WA, including areas some providers will not travel to. Strata complexes rely on monitoring to cover shared entries, car parks and common areas around the clock. See residential security.
How Alarm Monitoring Works
1. Site Assessment
We start with a site assessment, in person or over the phone, to understand your alarm panel, existing hardware and the level of alarm monitoring Perth properties like yours typically need.
2. Quote
You receive a clear quote covering monitoring, plus any alarm system maintenance required to get an older panel connection ready.
3. Connection and Install
Our technicians connect your alarm panel to the monitoring station, testing every zone and communication path before signing off.
4. Handover
We walk you through how monitoring works day to day, including how to arm, disarm and manage false alarms, plus who is contacted and in what order.
5. Ongoing Support
Monitoring does not stop at handover. We provide ongoing alarm monitoring and maintenance across Perth and WA, including service checks so your system remains fully operational.
What Happens in the First 90 Seconds of an Alarm
1. Signal Received
Within 90 seconds of a signal arriving, an operator has responded. That is the number that matters, because everything else on this page depends on somebody actually looking at the alarm rather than it sounding into an empty street.
Your panel sends the signal over wireless. It appears on an operator’s screen in the control room with the site, the zone and the time. The room is staffed 24 hours a day, every day of the year.
2. Verified
The operator checks the linked cameras where CCTV verification is set up, along with the site’s arming schedule and recent history.
3. Actioned
If it looks genuine, the operator works your escalation list: emergency services where required, then your nominated contacts.
4. Or Stood Down
If it is clearly a false trigger it is logged and you are told, but nobody is dispatched and nobody is woken up.
5. Recorded
Every step is recorded against the site, so a pattern of false alarms on one zone shows up and can be fixed rather than lived with.
What We Monitor Beyond Break-Ins
A monitored panel can carry more than intrusion, and most sites underuse it:
- Duress and panic, silent, for retail, clinics and any site handling cash or lone workers.
- Medical and personal alarms for elderly or at-risk residents.
- Fire and smoke detection.
- Plant and environmental alarms: cool room temperature, freezer failure, pump and sump faults. A cool room that fails on a Friday night is a Monday morning write-off if nobody is told.
If your panel already has spare zones, adding one of these is usually a programming job rather than new hardware.
Two Commercial Sites We Monitor
Two of the commercial sites we monitor, described as they actually run rather than as a brochure would put it.
Multiple shopping centres. The larger centres run 250 zones or more, with nine or more separate areas that arm at different times and are monitored separately, all on one system. A shopping centre is not one building with one alarm on it. Retail tenancies, management offices, loading areas and cleaning crews all keep different hours, and each area has to arm and disarm without disturbing the rest.
A warehouse with an attached office. 24 zones across two areas. Access is set so a person can arm and disarm the warehouse only, the office only, or both, depending on what they are there to do. That is usually the difference between a system that gets used properly and one that gets left off because working around it is easier.
If your site has areas that keep different hours, it is worth splitting them rather than running one all-or-nothing alarm across the whole building.
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Get a Quote for 24/7 Security Monitoring in Perth
Tell us about your alarm system and we will come back with a monitoring quote. Prefer to talk? Call 08 9309 9500, Monday to Friday, 8am to 4pm.
Servicing Perth and regional WA since 1998. Security licence 09458. We will only use your details to respond to this enquiry.
Why Rest-A-Sured for Monitoring
28 Years in Security
Founded in 1998, we have installed, upgraded and monitored alarm systems for more than 28 years, so our monitoring team has seen almost every panel and fault WA properties throw up.
WA Owned and Operated
Rest-A-Sured is a Western Australian business, so your monitoring signals are handled locally, by a team that knows the metro and regional area.
Grade 1 Monitoring Station
We are affiliated with the largest independently owned grade 1 monitoring station in WA, operating 24 hours a day, 7 days a week.
Regional and Rural Coverage
We cover Perth metro plus rural and regional WA, including areas some competitors will not travel to.
Alarm Service, Maintenance and Upgrades
A monitored alarm is only as reliable as its upkeep, and the most common fault we find is the simplest: a backup battery past its life, so the panel drops out the moment mains power does.
A service visit covers the panel and keypad, every sensor and zone, backup power, and the communication path back to the monitoring station.
Full detail on what a service includes: alarm service, maintenance and upgrades in Perth.
Ready for alarm monitoring Perth homes and businesses can rely on? Contact Rest-A-Sured Security today for a free consultation and let us design a monitoring solution for your property, wherever you are in WA.
What Our Clients Say
Rated 4.4 from 14 Google reviews.
★★★★★
“We recently had a new security system installed by Rest-A-Sured Security and couldn’t be happier with the service. Shaun and Emmett did a fantastic job from start to finish, professional, friendly, and very knowledgeable. They took the time to explain everything clearly and made sure the installation was neat and completed to a high standard.”
Mark A., Google review
★★★★★
“Highly recommend. Both Helene and Shaun are fantastic, we have engaged the services of RASS for several years across multiple properties, no job too difficult and always able to provide recommendations to save costs.”
Bo H., Google review
FAQs About Alarm Monitoring in Perth
What is back to base monitoring?
Back to base monitoring means your alarm signals are sent directly to a monitoring station, like ours, rather than just sounding a siren on site. Our grade 1 monitoring station operates 24 hours a day to verify and respond to every signal, so a triggered alarm does not rely on a neighbour hearing a siren.
How does 24 hour monitoring in Perth work?
Your alarm panel communicates with our monitoring station over GPRS and GSM wireless. The moment a genuine alarm is triggered, our monitoring station verifies it and responds, day or night, coordinating with emergency services where required.
Do you provide alarm maintenance as well as monitoring?
Yes. Alongside the 24/7 alarm monitoring perth clients rely on, we provide alarm service and maintenance Perth wide, including service checks, upgrades and integration for existing alarm systems, so monitoring and upkeep come from the same team.
How often should an alarm system be serviced?
As a general rule, a monitored alarm benefits from a service check at least once a year, and sooner for commercial sites or older panels. Regular service checks help make sure your monitored alarm system stays fully operational and that every zone, sensor and backup power source still communicates correctly with the monitoring station.
Can you monitor an older alarm system?
In many cases, yes. Our alarm service team can assess your existing panel and, where possible, connect it to monitoring or recommend an upgrade path rather than a full replacement, keeping cost proportionate to what your property actually needs.
Do you monitor CCTV as well as alarms?
Not as a continuous camera-watching service. What we provide is video verification: when your alarm is activated, our control room can check the CCTV cameras associated with that alarm to confirm what has actually happened before responding.
Is monitoring available outside Perth metro?
Yes. We provide alarm monitoring and regional installations across rural and regional WA, in areas some Perth based providers will not travel to, including farms, rural businesses and regional townsites.
What happens if my alarm is triggered by mistake?
Our monitoring station verifies alarms before acting, to reduce false dispatches to emergency services, and will attempt to contact you or your nominated contacts first where appropriate.